You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Some items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after we receive your return. The exact timing of when the credit will appear on your account depends on your payment provider's policies. Shipping costs are non-refundable unless the return is a result of our error.
For items purchased during sales or promotional periods, the refund will be for the amount you actually paid. If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take some time before the refund is officially posted. If you've done this and still haven't received your refund, please contact us with your order number, the date of your return, and the payment method used. We will investigate the matter and keep you updated on our findings. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Utrendify
Address: 4665 River Road, Colorado Springs, Colorado
E-Mail: [email protected]
Phone: +1719-236-1599
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
